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Returns & Exchanges

What is Your Refund Policy?

PLEASE NOTE WE NOW OFFER FREE US RETURNS ON ALL PURCHASES MADE THROUGH OUR US WEBSITE

We very much hope that you are delighted with your purchase. However, if in the unlikely event, your purchase is not suitable for any reason, we are happy to refund your purchase providing:

  1. It is in original undamaged packaging with all tags intact.
  2. The product is in the same condition as how you received it – clean and free from hairs, fluff, deodorant/make-up marks, and odour.
  3. Returned within 30 days of receiving your order.
  4. Please include your name and order number 

You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. Returns not meeting the above criteria will be returned to sender, and you will be charged the delivery fee. We cannot accept liability for goods that get lost or damaged when they are returned, and we request that you return goods using a tracked service.

In the very unlikely event that the item you receive is faulty, damaged or if the wrong item has been sent, please contact us via email first and we will issue Free return instructions and if found to be faulty, we will refund you in full, pending an inspection of the item in question.

With the exception of faulty or damaged goods, if you return your purchase after 30 days of receiving your order, we reserve the right to not offer you a refund. We will instead return your original purchase to you and prior to sending it out, you will be charged the delivery fee that is applicable to the postage for the item(s).

In the event that you have received an incorrect item, Faulty item or you have been short delivered on an item from your order, we must be notified within 5 days of you receiving your order so that we can check stocks and confirm shortage. We are unable to refund/exchange any item outside of this timescale. 

Please note - we are unable to refund initial postage in the event of a customer return unless an item is proven faulty.

How do I return an item?

INTERNATIONAL CUSTOMERS - we are unable to offer free international returns however we are happy to accept returns from outside of the US, subject to the same T&Cs as above. We recommend sending returns via a tracked service to the address below :

Email: mail@auzece.com

Phone: (907) 841-8159

Recipient: Victoria Helmes

Return Address: 371 County Line rd, Ontario, NY 14519 United States

Exchanges

We are more than happy to offer an exchange service if you require another size or style.Please also include a brief note outlining the exchange required. We will do our best to action exchanges within 1-3 days of receipt and will email you to let you know the status of your exchange.

OVERSEAS CUSTOMERS - Unfortunately we are unable to offer exchanges for overseas customers, however you can order the replacement and return original for a refund - that way we can get the replacement to you quicker.

When will I receive my refund?

We aim to process refunds within 2-5 working days of the goods being received back into the warehouse. Please allow up to 14 days to receive your refund.